INTRODUCTION
As organizations navigate a shifting economy, the emergence of a new way of making decisions is changing the business landscape. Decision intelligence is the process of applying artificial intelligence and analytics automation to decisions that impact organizational performance. When decision-making is automated, large-scale data is processed by analytics and machine learning technologies to achieve a decision without any human input. It empowers workers in every level of an organization from the executive to the individual contributor.
Decision intelligence allows companies to make faster and more intelligent decisions, enabling full use of all the data available and reducing the cost of doing business.
We set out to learn how the emergence of decision intelligence affects how organizations operate. Why do organizations sometimes struggle to make decisions? Are they making full use of the possibilities offered by decision intelligence? How is this new approach shaping the future of work?